About Us
About Us
Welcome to a technology for Tour Operators
TourReview® is a revolutionary technological platform that helps tour operators manage their online reviews from all major platforms in one place. Our software is purpose-built to solve the common problem of fragmented review data, and to empower tour operators to use customer feedback to improve their services and increase sales.
The TourReview® Manager provides a single, easy-to-use dashboard where tour operators can view, analyze, and respond to all of their reviews. With powerful business intelligence and artificial intelligence capabilities, TourReview® makes it easy to identify trends, spot potential problems, and measure the impact of review management efforts.
By using TourReview®, tour operators can:
- Save time and effort by managing all their reviews in one place.
- Get a holistic view of their customer satisfaction levels.
- Identify areas for improvement and make data-driven decisions.
- Respond to reviews promptly and professionally.
- Improve their online reputation and increase sales.
TourReview® is the perfect solution for tour operators of all sizes, from small businesses to large enterprises. With our affordable pricing and easy-to-use interface, there’s no reason not to start using TourReview® today to improve your customer satisfaction and grow your business.
Frequently Asked Questions (FAQ)
In the dashboard, you’ll find all the reviews that users have left for you on various online platforms, and you’ll be able to respond to them easily and directly. Additionally, you can access your overall CSAT (Customer Satisfaction) score and know how many promoters and detractors you have. You can apply various filters to this information to view it within different time frames and for specific tours. Moreover, you’ll have access to reports on the performance and evolution of your reviews, geolocations, and the best part is that you can schedule reports to recieve them directly to your email.
The price includes both the content and the analytics available on the dashboards. Choosing your plan is based on the size of your tours, destinations, and the number of reports you’d like to have. For more information on pricing, you can check here.
This are some of the platforms you will be able to manage with TourReview®:
- TripAdvisor
- Viator
- Expedia
- GetYourGuide
- Google My Business
- Klook
You’ll have the ease of viewing reviews from various platforms, filtering them, and responding directly by clicking on the “Reply” button. Easy-to-use.
If you encounter any issues on the dashboard or in the received reports, please don’t hesitate to contact us at info@tourreview.net with as many details as possible to help us understand the problem better. We will resolve it as quickly as possible.
Absolutely! In order to cancel your subscription you have to contact us to info@tourreview.net
To start working with TourReview®, you can make payments using both credit/debit cards and PayPal. We offer these convenient payment options to cater to your preferences and ensure a smooth and secure payment process.
Your invoice ticket will be sent directly to the email you have provided. If you don’t see it, please check your spam folder or contact us. Likewise, if you wish to change the email where invoices are sent, go to your profile tab and click on “edit.”